SHIPPING POLICY

Last Updated: 8/10/2023

Thank you for choosing CallCrafted! We are committed to providing you with a seamless shopping experience, including efficient and transparent shipping services. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.

Order Processing

1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review this email and notify us immediately of any discrepancies.

2. Processing Time: We strive to process and ship your order as quickly as possible. Most orders are processed within 7 business days of receiving the order, unless otherwise specified on the product page.

Shipping Methods

We offer several shipping methods, including but not limited to:

• Standard Shipping: This method typically takes 5 business days for delivery.

• Express Shipping: For expedited delivery, you can choose our express shipping option, which usually takes 7 business days.

• International Shipping: We offer international shipping to select destinations. Please note that customs and import duties may apply, and delivery times may vary.

Shipping Costs

Shipping costs are calculated based on your selected shipping method, the destination, and the weight/size of the items in your order. You can view the estimated shipping costs during the checkout process.

Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order is shipped. You can use this tracking number to monitor the status and location of your package. Please allow up to 2 hours for tracking information to become available.

Delivery Times

Delivery times may vary depending on your location, chosen shipping method, and any unforeseen circumstances (e.g., weather delays, customs inspections). While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.

Missing or Damaged Items

If you receive a damaged or incomplete order, please contact our customer support team at mail@17lyk-thess.thess.sch.gr within 3-5 days of receiving your order. We will work to resolve the issue promptly.

Change of Address

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been shipped.

International Shipping

For international orders, please be aware that you may be responsible for customs duties, taxes, and import fees imposed by your country's customs authorities. We recommend checking with your local customs office for information on potential charges.

Returns and Refunds

For information on returns and refunds related to shipping, please refer to our Refund Policy.